TERMS OF SERVICE

Last Updated: Feb 5, 2026

These Terms of Service (“Terms”) govern your access to and use of Ctxfy (the “Service”), provided by Synecto LLC (“Company”, “we”, “us”, “our”). By accessing or using the Service, you agree to be bound by these Terms.

ACCEPTANCE; CHANGES
1. Acceptance. By creating an account, accessing, or using the Service, you agree to these Terms.
2. Changes. We may update these Terms from time to time. We will notify you of material changes via email, the Service, or other reasonable means. Your continued use of the Service after the effective date of updated Terms constitutes acceptance.
DEFINITIONS
- “Account” means the account you create to use the Service.
- “User Content” means any content, files, text, prompts, inputs, snapshots, or other materials you submit to or through the Service.
- “Output” means any results, summaries, suggestions, analyses, or other outputs generated by or through the Service, including through third-party AI providers.
- “Tokens” or “Processing Tokens” means units used to measure and bill certain processing activities (including AI-related processing), as determined by our systems.
- “Third-Party Services” means services, software, platforms, APIs, or providers not operated by us, including AI model providers, cloud infrastructure providers, and payment processors.
- “Fees” means subscription fees, usage-based fees, and any other amounts payable for the Service.
ELIGIBILITY

You represent that you are at least 13 years old and have legal capacity to enter into these Terms. If you use the Service on behalf of an organization, you represent you have authority to bind that organization, and “you” includes that organization.
ACCOUNTS; SECURITY
1. Registration. You must provide accurate and complete information and keep it updated.
2. Security. You are responsible for maintaining confidentiality of your credentials and all activity under your Account. You must promptly notify us of any unauthorized access or suspected security incident.
3. Admin Controls. If your plan includes workspaces or team features, administrators may manage users, permissions, and content within that workspace.
SUBSCRIPTIONS; BILLING; TOKENS; TAXES
1. Plans. We offer subscription tiers (e.g., Free, Pro, Enterprise) with features, limits, and token pricing described on our pricing page or order form.
2. Billing Cycle; Renewal. Paid plans are billed in advance monthly or annually and renew automatically unless cancelled before renewal.
3. Authorization. You authorize us (and our payment processors) to charge your payment method for Fees, including recurring charges.
4. Welcome Tokens; No Automatic Refills. New accounts may receive a one-time grant of welcome tokens (currently 100k) to try the Service. Pro plan includes 1M non-expiring tokens per month; other plans do not include automatic monthly token refills unless explicitly stated on your order form.
5. Token Pricing; Packs. Tokens are sold in packs at prices described on the pricing page or order form (currently 1M for $4.90, 5M for $19.90, and 10M for $29.90).
6. Token Price Changes; Notice. If we increase token pack prices, we will provide at least 30 days’ notice. If we decrease token pack prices, we will notify you.
7. Usage Measurement. Tokens and usage are measured by our systems. Measurements may be delayed, estimated, rounded, or adjusted for technical reasons (e.g., retries, provider billing, or reconciliation). Except where prohibited by law, our measurement systems are the source of truth for billing.
8. Spending Controls; Protective Limits. To protect the Service and prevent abuse or excessive costs, we may impose rate limits, quotas, concurrency limits, spending caps, minimum balance requirements, or other controls. We may throttle, delay, suspend, or deny requests, including requests that trigger Third-Party Services, if we detect abnormal usage, suspected abuse, security risk, or non-payment.
9. Failed Payments. If payment fails or your Account becomes past due, we may suspend or restrict access to the Service and/or reduce features until payment is received.
10. Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes, duties, or similar governmental assessments, except taxes based on our net income.
11. Cancellations. You can cancel from your account settings (or by written notice for Enterprise). Cancellation stops future renewal; you retain access through the end of the current paid term.
12. No Refunds. All payments are non-refundable except as required by law. We do not provide refunds or credits for partial billing periods or unused usage.
ACCEPTABLE USE; ANTI-ABUSE

You agree not to, and not to permit others to:

(a) use the Service for any illegal purpose or in violation of any law;
(b) access the Service using automated means without our permission, scrape the Service, or attempt to bypass access controls;
(c) circumvent or attempt to circumvent usage limits, quotas, spending caps, or other controls (including by creating multiple Accounts);
(d) interfere with or disrupt the Service or any systems, servers, or networks;
(e) attempt to gain unauthorized access to any accounts, data, or systems;
(f) reverse engineer, decompile, or disassemble any part of the Service except where prohibited by law;
(g) upload or transmit malware, harmful code, or payloads intended to exploit vulnerabilities (including prompt injection intended to exfiltrate secrets or data);
(h) impersonate any person or entity;
(i) infringe intellectual property or other rights of others;
(j) use the Service to generate, send, or distribute spam or unsolicited communications;
(k) submit User Content that you do not have rights to use, or that violates privacy or confidentiality obligations.

We may investigate violations and take action including removing content, limiting functionality, throttling, suspending, or terminating Accounts.
USER CONTENT; LICENSE; RESPONSIBILITIES
1. Ownership. You retain all rights in your User Content.
2. License to Operate the Service. You grant us a limited, non-exclusive, worldwide license to host, store, cache, back up, reproduce, process, and transmit your User Content solely to provide, maintain, and improve the Service, including through Third-Party Services acting as subprocessors.
3. Your Responsibilities. You are responsible for your User Content, including ensuring you have all necessary rights and consents to submit it and to instruct us to process it.
4. No Training. We will not use your User Content to train general-purpose AI foundation models. We may use User Content as necessary to provide the Service, perform security/abuse prevention, debugging, and quality improvements, consistent with these Terms and our Privacy Policy.
AI FEATURES; OUTPUTS
1. Outputs Are Not Guaranteed. Output may be inaccurate, incomplete, or misleading. You are solely responsible for evaluating Output before relying on it.
2. No Professional Advice. The Service and Output do not constitute legal, medical, financial, or other professional advice.
3. Restricted Use. You may not use the Service for high-risk decisions (e.g., medical diagnosis, legal compliance decisions, safety-critical systems) unless you have obtained independent professional validation and appropriate safeguards.
THIRD-PARTY SERVICES
1. Third-Party Terms. The Service may integrate with Third-Party Services. Your use of Third-Party Services may be subject to their terms and policies.
2. Consent to Processing. You instruct and authorize us to process and transfer User Content to Third-Party Services as necessary to provide the Service (e.g., AI processing, storage, analytics, payments).
3. No Responsibility. We do not control Third-Party Services and are not responsible for their availability, performance, or changes. Third-Party outages or policy changes may impact the Service.
DATA EXPORT; RETENTION; DELETION
1. Export. You may export your data (including snapshots) as available through the Service (e.g., JSON export).
2. Deletion After Termination. Upon cancellation/termination, we may provide a limited grace period (e.g., 30 days) to export data before deletion.
3. Backups; Legal Holds. Residual copies may persist in backups for a reasonable period. We may retain data as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
INTELLECTUAL PROPERTY; FEEDBACK
1. Our IP. The Service, including its software, features, and design, is owned by Company and protected by applicable laws.
2. Feedback. If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide right to use them without compensation or obligation.
COPYRIGHT COMPLAINTS (DMCA)

If you believe content on the Service infringes your copyright, contact us at [email protected] with: (a) identification of the copyrighted work; (b) identification of the infringing material; (c) your contact information; (d) a statement of good faith belief; and (e) a statement under penalty of perjury that the information is accurate and you are authorized to act. We may terminate repeat infringers.
AVAILABILITY; MODIFICATIONS

We strive to maintain availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service, including features, integrations, or limits, at any time. Where feasible, we will provide reasonable notice for material changes.
DISCLAIMERS

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE.
LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT WILL COMPANY’S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO COMPANY IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Company and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or law; or (d) infringement or misappropriation of third-party rights.
DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER
1. Informal Resolution. Before filing a claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
2. Arbitration. If unresolved, disputes will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules.
3. Exceptions. Either party may bring claims in small claims court (if eligible) and may seek injunctive or equitable relief in court for intellectual property or unauthorized access/abuse.
4. Class Action Waiver. You and Company agree that disputes will be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding.
5. Opt-Out (Optional). You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected] with your name and Account email.
6. Location; Remote. Arbitration may occur in Newark, Delaware or remotely, as permitted by the AAA rules and applicable law.
GOVERNING LAW

These Terms are governed by the laws of the State of Delaware, excluding conflict of law rules, and applicable U.S. federal law.
MISCELLANEOUS
1. Force Majeure. Neither party is liable for delays or failures due to events beyond reasonable control.
2. Assignment. You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
3. Severability. If any provision is unenforceable, the remaining provisions remain in effect.
4. Waiver. Failure to enforce a provision is not a waiver.
5. Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement regarding the Service.
6. Electronic Communications. You consent to receive communications electronically.
7. Export Controls. You may not use the Service in violation of export control or sanctions laws.
CONTACT

Synecto LLC

131 Continental Dr, Suite 305 Newark, DE 19713 US

Email: [email protected]